Quality Policy & Objectives

Customer satisfaction

• We at GENLITE are committed to enhance customer satisfaction by providing gensets, accessories, guidance and installation services to exceed customers' expectations and meet statutory and legal requirements. 

Market Leadership

• Growing and developing our business by anticipating and meeting the needs and wants of our customers by continually improving the effectiveness of QMS through incremental improvements in all processes that lead to customers' satisfaction. 

Preferred Employer 

• Recruiting, training and developing people who are proud to work for GENLITE and to provide quality products and excellent service to our customers.
• Maximizing the contribution of our people by integrating the wisdom and experience of all our employees to develop systems and processes that would improve the quality of our products and services. 

Quality Assurance 

• Committed to delivering high-performing quality products to our customers by continual adoption best practices in the industry and setting a benchmark in the trade. 

Environmental Protection and Conservation

• Promoting and fostering a commitment to environment protection and conservation of energy and resources among employees, suppliers and customers. 
• Using raw materials from sustainable sources wherever viable and consistent with the customers' requirements, making use of opportunities to minimize waste, reuse or recycle materials. 

Financial Performance

• By maximizing our performance in the above areas, ensuring that we achieve all our  financial targets, profitability and sustained business growth.

• Total customer satisfaction by providing high level of Quality on our products and services at competitive costs.
• 100% reduction in every reported case of ‘’ zero hour’’ failure at customer’s end.
• To achieve timely delivery for a minimum of 90% orders, subject to agreed terms and conditions.
• To provide customer support & service within 3-24 hrs at  least 90% of the time.
• Continual upgradation of Technology to enhance product life and reliability through systemized manufacturing & installation process.
• Product quality enhancement through quality raw materials, strict adherence to drawings and specifications, minimizing of rejections and rework, quality assurance through testing & measurement, and thorough inspection at all levels of production and before dispatch.
• Continuous in-house and external training of all employees to upgrade their knowledge and improve their skills.
• Provide facilities and work environment that is Safe, healthy and Clean.
• Generation and dissemination of knowledge to generate and sustain efforts for conservation, development and efficient management of energy and resources for environmental protection.